Customer Service Excellence Skills

Course Outline

Exceptional customer service is one area that can set your organisation apart from your competition. Arm your employees with the best tools available to provide great service, as well as service that turns prospects into customers and turns new customers into repeat customers.

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with consistently exceptional service.

Prospects are converted into customers by good sales techniques. But, the key to converting new customers into repeat customers is customer satisfaction, which can only be achieved by exceptional customer service.

Who should attend?

This Customer Service Training program is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

This course covers

  • Who we are and what we do
  • Establishing your Attitude
  • Identifying and Addressing their Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Recovering Difficult Customers
  • Four Things you can do to WOW every time!


A one day training course covering strategies and techniques to enhance customer service relationships, producing positive outcomes.

Other information

Course Tools & Assessment Method
Power point Presentation, Syndicate Exercises, Practical Exercises and Group Discussion. Learner’s knowledge is evidenced by verbal or written questioning.

Certification given on completion.