The course fee must be paid in full within 14 days of booking or prior to the course date which ever comes first. Pole Position Training reserve the right to re-allocate the course place to another delegate if fees are not paid on time. Failure to receive the course fees in adherence with these terms means that Pole Position Training reserve the right to implement cancellation charges as detailed below.
Please note that if the course date is within 2 weeks of booking, you will need to pay via our PayPal account using a credit or debit card unless agreed otherwise with Pole Position Training.
In the event of late payment, Pole Position Training reserves the right to charge interest on all outstanding amounts at the rate of 3% per week overdue or part thereof from the last date that payment was due to the date that payment is made.
The prices quoted by Pole Position Training are correct at the date of issue. Pole Position Training reserves the right to adjust these prices in order to meet current promotional demands.
If a delegate wishes to transfer a booking to a later course there will be no administrative charge if it is within 6-20 working days of the original course date, or a charge of £5 if it is within 5 working days of the original course date. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. If a second transfer is requested this will be treated as a cancellation and the cancellation fee will be liable in addition to the new course fee.
Places booked using a promotional discount are non-transferable. If you wish to transfer to an alternative date, the course fee is non-refundable and you will need to rebook another place or pay additional costs to meet the rearranged course date cost.
Cancelation of Training By The Client
All cancellations to bookings must be received both in writing by post and notified by calling the office. Once your notification has been received we will reply to you confirming the cancellation. It is the clients responsibility to keep a proof of posting their cancellation was sent. Cancellation charges are as follows…
We reserve the right to apply the following charges
28 days before, no charges will be levied.
Between 28 and 15 days, a 50% charge will be made.
14 days or less notice (including late bookings), 100% of the course fees would be due.
Complaints and Free Course Refund Guarantee
All complaints, requests for refund and claims relating to our courses must be received in writing to the office. A copy can be sent to email@example.com within 20 working days of the course date. If the claim is requesting a replacement course then the replacement course must occur within 90 days of the original course date.
Changing Delegate Details
There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any delegate change to the original booking.
Cancelation by Pole Position Training
An offer of a different date or a full refund will be given in event of the course being unable to run due to circumstances unforeseen by Pole Position Training.